This Privacy Statement explains in general terms how Southeast Asian Airlines (SEAIR) protects the privacy of your personal information. It will apply to any personal information you provide to us in the course of your dealings with us.
This Privacy Statement will also apply to any information about you that is provided to us by someone else such as a travel agent.
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, we may collect details such as your name, address, birthdates, flight and other travel details, credit/debit card number and expiry date, billing address, telephone numbers, email addresses, issues relevant to your travel arrangements. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Statement, unless you tell us otherwise.
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or e-mail), visit our web site or when you have contact with us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party, such as SEAIR travel agents or agent partners.
For example:
We generally collect your personal information for the following purposes:
Some of the personal information we collect will be essential for us to be able to accurately identify who is using the service. Other types of personal information we collect will help us to profile who is using our services and what their interests are.
We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services, other carriers, travel and freight service providers, data processing companies (including operators of global distribution systems and payment clearing houses) for the purpose for which the information was collected or for related purposes, for example, to complete a transaction on your behalf or provide you with a service that you requested.
We may also disclose your personal information to various law enforcement agencies and the Philippine government for security, customs and immigration purposes.
Your information will also be shared between related companies in the SEAIR Group, such as the SEAIR’s General Service Agents or Ground Handling Agents where necessary to fulfill our purposes.
We engage third party contractors to perform services for us, which involves the contractor handling personal information we hold. For example to:
In these situations, we will prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless it contracts our business policies.
We may recover from you our reasonable costs of supplying you with access to this information.
Your request to provide access to this information will be dealt with in a reasonable time.
If we refuse to provide you with access to the information, we reserve the right to do so, and will provide you with reasons for the refusal.
We will take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-of-date please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please contact us. We will respond to your query or complaint as soon as possible.
