SEAIR TRAVEL CARE
FREQUENTLY ASKED QUESTIONS

1. WHAT IS SEAIR TRAVEL CARE?
SEAIR Travel Care is a comprehensive personal accident and emergency medical treatment insurance coverage benefit exclusive to all SEAIR passengers. Coverage starts from the first day of the passenger’s travel as indicated in the ticket, up to a maximum of 10 days!

2. WHAT ARE THE OTHER BENEFITS COVERED UNDER THE PLAN?
SEAIR Travel Care gives you the ultimate protection possible not only from accidents and medical services but also recovery of lost travel documents, lost and delay of baggage, damage to baggage, flight delay due to severe weather conditions, strikes and aircraft hi-jacking, emergency trip cancellation and termination. SEAIR Travel Care also includes other benefits for international flights such as compassionate visit and return of mortal remains.

3. WHEN SHALL THE COVERAGE COMMENCE AND END?
It is effective during the period specified in the ticket, subject to a maximum of ten (10) days per any one trip or travel duration. Coverage takes effect from the 1st day of the scheduled travel as per declared itinerary and expires whichever of the following comes first: 1) the insured’s return to his or her place of residence or employment, or 2) the insured reaching the 11th day of coverage.

4. WHAT IS THE MAXIMUM NUMBER OF DAYS COVERED BY THE PLAN?
The plan will cover up to end of roundtrip travel for a maximum of ten (10) days and three (3) days for one-way travel.

5. HOW MUCH WILL IT COST ME TO GET THIS PACKAGE?
Premium is PhP 250 (inclusive of taxes) per passenger.

6. WHAT IS MY MAXIMUM INSURANCE BENEFIT?
Your maximum allowable benefit for Personal Accident and Emergency Medical Treatment is up to PhP 300,000 subject to the inner limits of the plan. Please see below the detailed list of benefits:
 

7. CAN I STILL BUY SEAIR TRAVEL CARE IF I HAVE A PRE-EXISTING CONDITION?
Yes! However, SEAIR Travel Care will not cover pre-existing conditions. These are sickness or illnesses which existed or has developed symptoms or there exist manifestation of illness before the commencement date of cover in respect to an insured person which the insured person was aware of or should reasonably have been aware of or based on normal medically accepted pathological development of illness or illnesses. Examples are hypertension, goiter, asthma, TB, gall or kidney stones, diabetes, tumors, myoma, arthritis, scoliosis, hernia, prostate disorders, ENT conditions requiring surgery, hemorrhoids

8. HOW DO I FILE A CLAIM?
For queries prior to filing for reimbursement or payment of a claim, you may contact a customer service representative at Tel No 813-0648 / Mobile No 0917-8308220 (Monday to Friday, 8:30AM - 5:30PM).
In case of claim, a written notice should be given to the company within thirty (30) days after the happening of the accident. The following documents should be submitted:

        A. Death Claim
1.    Original Accident Insurance Claim Report
2.    Certified true copy of birth certificate
3.    Original Attending Physician's Report
4.    Certified true copy of death certificate
5.    Original police investigation report
6.    Post Mortem Certificate
7.    Certified true copy of marriage certificate (if married)
8.    Certified true copy of birth certificate of children
9.    Other documents that may be required
        B. Medical Reimbursement
1.    Original Medical Bills / Official Receipts
2.    Original Accident Insurance Claim Report
3.    Hospital Statement of Account & Records (if hospitalized)
4.    Original Doctor's Prescription
5.    Police Report, if available
6.    Original Medical Certificate
        C. All Other Type of Claims
To be advised

9. IS THERE A DEADLINE IN FILING OF CLAIM?
Yes. Claim documents must be filed within thirty (30) days from the date of accident/loss. You may call the Customer Service Hotline to inquire about the required documents. All claim documents must be submitted in Filipino or English. Claims (except death) will be processed within thirty (30) days after submission of all required documents. Death claim will be processed within ninety (90) days after submission of all required documents.

10. WHAT WILL I DO IF I AM NOT SATISFIED WITH THE CLAIM SETTLEMENT?
Submit a written request for reconsideration not later than ten (10) days from the receipt of such denial or questioned reimbursement. You may also call the Customer Service Hotline to inquire about the status of your claim reimbursement.

11. IS THE TRAVEL INSURANCE REFUNDABLE?
The travel insurance is non-refundable.
 

SEAIR Travel Care is powered by Prudential Guarantee and Assurance, Inc. (PGAI), the best insurer for 2009. (EUROMONEY INSURANCE SURVEY)